HomeFAQ

1
My floors had a beautiful shine when new. How can I restore that new shine?

If your floor is not deeply scratched, surface polishing may bring back an acceptable shine. However, existing scratches may remain. If your floor has worn badly a complete restoration is warranted. This decision should be made between you and us.

2
Many stone contractors talk about sealers. What actually is the “sealing”?

Sealers in the stone industry are called impregnators because they impregnate the interior of the stone with finely engineered silicones and resins that go through the pores of the surface. Stone sealers do to stone what exterior wood sealer do to wood. They protect the interior of the material.

3
I have Marble Natural Stone floors in the kitchen. Some vinegar got on the floor and now we have a light spot. I believe that it is the sealer (polyurethane coating?) that got discolored. What is the best way to get rid of these dull spots and bring the normal shine back?

When acid (vinegar) comes into contact with marble (calcium carbonate), it causes a chemical reaction. The result is called etching. Natural stone sealers penetrate the stone and do not prevent this natural reaction. If you do in fact have a polyurethane coat on top of your stone, then you have a different problem altogether. If the stone is etched, we can refinish it.

4
Is there routine, daily or weekly maintenance I should be performing?

The #1 culprit of damage to floors is dirt, (grit, sand & dust). The best treatment for your floor is a dry, untreated microfibre dust mop or vacuum, used every day when possible. Damp mopping is recommended on a weekly basis and whenever there are visible spills.

5
Why won't the water spots on my marble or travertine clean up?

These are not water spots, but an etch mark in the surface of the stone. This is what happens when an acidic substance comes in contact with any calcium based stone. To get rid of the etch marks, the stone will need to be polished out, much like a gemstone would have to be if it were scratched.

6
My Natural Stone countertops are no longer shiny. How do I get the shine back?

Most of the time when a customer asks us why their countertop is not shiny anymore, it turns out that some sort of film is sitting on the surface. This happens when one does not use the proper cleanser, or when they clean their granite surface with water and dish soap. (This will eventually lead to soap film build up.) Give us a call. We can provide solutions for you.

7
What is limestone?

Limestone is sedimentary rock consisting mostly of organic material such as skeletons and shells of marine creatures and sediments. It is formed by material that settles to the bottom of bodies of water, and over millions of years, solidifies into solid rock. Earth movements over extremely long periods of earth’s history can lift limestone miles into the air. The summit of Mount Everest is limestone that started out on an ocean floor.

8
Can granite scratch, chip or stain?

It is one of the toughest stones available, but it is susceptible to chips and scratches. It is extremely difficult to chip granite. In the case of normal wear and tear, it is not expected to chip, however, abusive use with heavy or hard materials can chip your granite. The great news is that we can fill the chip.

9
How much dust will be created during the restoration of my floor?

There is no dust created during the restoration process, because we use diamond abrasives and water.

10
My granite countertop is cracked, is it fixable?

Yes, we are able to fix more than 90% of cracked countertops and restore them to their new shiny look. Examples are provided in gallery section of our website.

11
Does granite stain?

In general no. A few colours may show some moisture if exposed for a period of time. Example: a puddle of water left on the counter for a long period may show a dark spot after it is wiped away.

12
Can I set hot pots on my granite countertop?

Granite cannot be affected by heat from a cook top or a frying pan. A lit flame placed under the granite will have no melting effect and will not leave any burned or scarred marks.

13
If my marble surface is polished to a high finish, does it still need to be sealed?

Yes. Marble and natural stone regardless of the finish is still porous and is susceptible to dirt penetrating the surface and staining. The surface still should be sealed with a penetrating sealer.

14
What are the advantages of Granite?

In addition to the appealing beauty of granite, it maintains its colorful beauty easily and is a durable material. Granite has different textures, beautiful colors and designs. Most importantly, it resists stains, scratches and is heat and moisture resistant.

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LOCATION
888 8th street,
West Vancouver BC
CALL CENTAR
(778)389-7171
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